Reconnect with inactive Partners, understand their WHY, identify the obstacle and agree one simple next step.
LISTEN → WHY → OBSTACLE → ONE ACTION → FOLLOW UP
Before the call
No answer — voicemail / voice note
Keep it natural. The aim is to create enough curiosity for them to call or message back, not to explain the whole purpose of the call.
1. Opening
2. Understand their WHY
Ask naturally — don't fire these off like a questionnaire.
“What originally made you say yes to UW?”
“What were you hoping the business could do for you?”
“Were you looking for a little extra income alongside what you already do, or did you have something bigger in mind?”
“What does your work/family life look like at the moment?”
3. Find the obstacle
“Did anything happen after you joined that stopped you getting started?”
“Was there anything you didn’t understand or didn’t feel confident doing?”
I hear you — I’m busy too, which is why the flexibility appealed to me.
I’m not talking about finding another 20 hours a week. Even small pockets of time can be enough.
Is it genuinely just the time that’s putting you off, or is there something else you’re unsure about?
I completely understand — life gets busy.
But most people don’t suddenly find loads of spare time. It’s more about whether this is worth fitting into the little pockets you already have.
Would you be open to seeing what that could look like around your current schedule?
Okay, I get it.
If I could show you a way to overcome that, would you be interested in restarting and giving the business another go?
4. Would they still like to give it a proper go?
“If we made getting started really simple, would you still like to give the business a proper go?”
“What kind of support would help you most right now?”
5. Positive restart — book onboarding
Brilliant. Let’s do this properly rather than trying to cram everything into this call.
The best next step is for us to book a proper onboarding call together. We can go back through everything, get you clear on what to do first, and put a really simple plan in place that fits around you.
What’s normally better for you — daytime or evening?
[Let them answer]
Perfect. What day works best?
[Agree day]
And what time shall we put in?
[Agree time]
Great — I’ll get that booked in. I’ll also send you the New Partner Guide so you can have a quick look beforehand, but don’t worry about trying to learn everything before we speak.
We’ll go through it together and get you properly restarted.
Onboarding confirmation message
6. Not now
No problem at all. Would you like us to check back with you at a particular time, or would you rather leave it for now?